Shipping & Delivery Policy

At Ayro, we are committed to delivering your order safely and efficiently. Please read the information below to understand how our delivery process works.

 

 

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays)

  • Once your order has been processed and dispatched, you will receive a confirmation email with tracking details, where applicable

  • During peak periods (sales, promotions, holidays), processing times may be slightly longer

 

 

2. Delivery Locations

 

We currently ship to:

 

  • United Kingdom

 

If you are located outside the UK, please contact us before placing your order.

 

3. Delivery Times

 

Estimated delivery times are as follows:

 

  • Standard Delivery (UK): 3–7 business days

  • Express Delivery (UK): 1–3 business days (if available at checkout)

 

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

 

4. Shipping Costs

  • Shipping costs are calculated and displayed at checkout

  • Any promotions or free delivery offers will be clearly stated on the website

 

5. Tracking Your Order

 

Where tracking is available, you will receive a tracking number via email once your order has been dispatched.

You can use this number to follow your delivery directly through the courier’s website.

 

 

6. Delayed or Lost Deliveries

 

If your order has not arrived within the estimated delivery time:

 

  • Please allow a short additional period for delays

  • If the delay persists, contact us at [youremail@ayro.co.uk] with your order number

 

We will investigate the issue with the courier and keep you informed.

 

 

7. Incorrect Address Information

 

Please ensure that all delivery details are correct at checkout.

 

  • Ayro is not responsible for delays or failed deliveries caused by incorrect or incomplete address information

  • If a parcel is returned to us due to an incorrect address, additional shipping fees may apply to resend the order

 

 

8. Customs & Duties

 

For UK deliveries, no customs duties or import taxes apply.


If international shipping becomes available, customers will be responsible for any applicable customs fees or taxes.

 

9. Contact Us

 

If you have any questions regarding shipping or delivery, please contact us:


📧 Email: info@ayro.com

🌐 Website: www.ayro.com